The following conditions apply to all bookings made on this website. Please take a moment to read before making a reservation.
These Terms are governed by the following definitions:
VALENCIA TAVI -DIRECT "is a company operating under Spanish law and is registered with the NIF B20167147.
-Client, It means the person paying the reservation.
-Pasajeros, It means all named or not named in the reservation passengers.
-owner Of the reserve, means the first passenger named in the booking.
-You O thereof, you refer to the customer, including all passengers (or any of them, as appropriate) appearing on the reservation.
-operator Transport means the provider of professional transportation services that perform the transfer.
Holding fee, booking means transport services made with us.
-Service Transport, means any service provided by us for the transfer of passengers by road, including any other service provided by us in connection with or arising from that transfer.
-Proof Booking means the booking confirmation in writing that email you.
-Contract, It refers to the reserve, these Terms and any other applicable booking conditions.
Conditions, refers to these Terms and Conditions.
-place Web, "web sites" refers to www.taxi-valencia.es
2. WHO WE ARE
Intermediary services loans management private road passenger transport. We operate under the brand DIRECT VALENCIA TAXI is our exclusive property. For commercial purposes have these phones (+34) 960 077 705 - (+ 34) 644 015 655, and operate through the website and email www.taxi-valencia.es email@example.com. For our services we work with transport operators that offer professional transportation services to transport passengers or act as an agency with legal capacity to provide transport services and who are in possession of all licenses and permissions for completion of this activity under applicable law to each of them.
The shuttle of 16 will not be considered in any case as tour package under the terms established by the Council Directive 90/314 / EEC of 13 June 1990, or in the terms of Royal Decree 1/2007 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, and therefore the company does not operate in any case as a travel agency.
Before confirming a request for a service provided on our website, make sure you have read and understood these conditions because they govern any subsequent contract. When booking, you confirm that you have read these Terms and who has the legal capacity to accept in its own behalf and on behalf of all passengers. If you have questions about any of the contractual conditions, please contact our customer service before proceeding with the booking process. If you do not want is subject to the obligations under these conditions, unfortunately you can not make a reservation with us.
3. ONLINE BOOKING PROCEDURE
The person making the reservation must be at least 18 years and is responsible for following all steps of the online booking system, ensure that all data provided are correct and complete and pay in full when appropriate. Once formalized the contract with DIRECT TAXI VALENCIA, the company will make all necessary arrangements to organize the services requested. The contract will be binding on the parties only once you have received your proof of transfer by email. In case the transport operator can not provide the services requested, the customer will be informed and the total amount will be refunded using the same system used for payment, leaving the company free from any obligation to the customer. The customer must confirm receipt of all our notifications. In the case of not receiving confirmation of receipt email, the records stored on our mail server are considered sufficient proof of receipt.
Our message confirmation receipts and payments made by the customer shall not be considered as proof of existence of a binding contract. You must print and have about booking vouchers for submission to the transport operator so that the driver can examine. If the reservation holder fails to provide proof, it is possible that the transport operator does not provide the service. You should print and carry all communications with the company in addition to the proof of transfer. It is expressly forbidden to minors apply for services to the company, and their parents, guardians or legal guardians should contact us immediately in the event that a child has booked a service from us to proceed to its cancellation. Minors must always travel accompanied by an adult or with the appropriate authorization of the parent or guardian passenger.
We accept two forms of payment:
Direct the driver in cash or by credit card or debit card.
On the website with the most widespread means of payment, such as credit cards (Visa, MasterCard / Money International, American Express), debit cards (Visa / Delta, Visa / Electron) ,. The charge will be in Euros.
The information contained in the proof of transfer includes the reserved destination, the collection point and the direction of the housing. Any changes affecting these or other data must be communicated by email to the address firstname.lastname@example.org and deemed effective only after verification with the transport operator and confirmed to the customer by email. The customer assumes any increase in the cost of service due to a change in the reserve.
Once the contract has been formalized, the customer must notify our Customer Service any detected error with a minimum of 24 hours in advance of the intended transport service. Notifications received less than 24 hours in advance of the shuttle will entitle the company to cancel the contract without penalty.
6. CANCELLATIONS BY THE CUSTOMER Any cancellation of the contract must
be made in writing by email addressed to our Customer
Service department. Both transfer services can be canceled
separately as well as a complete reservation that includes
more than one service. In case of receiving your request
for cancellation more than 24 hours before the time of
collection of the transport service you wish to cancel, you
will be reimbursed the total amount paid. No amount will be
refunded if the cancellation occurs less than 24 hours
before the scheduled time for the transport service you wish
to cancel. In this case we will send you an email with
confirmation of the cancellation so you can use it to claim
the amount from your tour operator, airline or insurance
7. LAST MINUTE BOOKINGS
Depending on the route and time of year, our counter period ranges between 0 and 48 hours before the start of the shuttle. If the website so instructed, call our Customer Service or email us so we can check availability for the type of transfer you request. Please note that our cancellation policy will apply regardless of the date and time that the reservation is made.
8. CHANGES AND CANCELLATIONS BY OUR PART If the transport operator is
forced to make a significant change in the conditions of
service, or cancel the service, we will inform you as soon
as possible. If the transport operator by mistake could not
comply with the contracted service, you will be contacted to
call or contract with another local company, proceeding to
return the full amount you had previously paid us, by bank
transfer. (Please note that the prices of local companies
may differ from ours - in no case will we pay for what was
paid to these local companies-) We will do everything
possible to respect your preferences regarding the vehicle
chosen; however, in some cases it may be necessary to assign
an alternative vehicle for reasons of availability or
safety. In extraordinary cases we can see ourselves in
the need to cancel your reservation. You will be reimbursed
the full amount of the reservation that you have previously
paid us, and this refund will cover all the obligations
towards the client derived from the cancellation. In any
case, we will make the necessary efforts to find viable
alternatives to any confirmed reservation that we have to
9. SEATS FOR CHILDREN
Legislation local and national level can vary depending on the country in which the transfer is made. Anyway, all our transport operators comply with the law. If you book a private transfer we recommend, for safety reasons, to use an elevator or baby seat for passengers under 12 or with less than 135 cm tall. During the booking process you will have the opportunity to book baby seats or booster seats in most destinations.
It is the responsibility of the holder of the reservation verify that the restraint system is compatible with the vehicle and is installed correctly. The company is not responsible for any incident resulting from misuse or improper installation of the restraint system. If you want to travel with your own car seat or booster seat for baby and has booked a private transfer, you must communicate this fact before starting the journey. We must ensure that the vehicle used by the operator is compatible with the car seat or elevator.
10. RATES FOR CHILDREN
All children and babies, regardless of age, shall be taken into account in determining the ability of the vehicle to use, and therefore must be included in the total number of passengers at the time of booking.
11. WHEELCHAIRS AND RESERVES FOR PEOPLE WITH REDUCED MOBILITY
Shuttle services for disabled guests should be requested through our customer service. We will do our best to accommodate your request, but we are not specialists in transportation of passengers with reduced mobility. Passengers with reduced mobility should have access to the vehicle autonomously or with the assistance of one of his companions. We can only accept folding wheelchairs. Unfortunately we can not guarantee the type of vehicle to be used in the transfer.
12. ADDITIONAL RESERVE STOP
During the booking process, you will be able to reserve an additional stop by if you have to pick up or return a set of keys or if your group is split between more than one accommodation. The direction of the additional stop must be located in the same destination as the main stop. The maximum duration of this additional stop is 5 minutes.
13. RESERVATION OF ADDITIONAL TIME
During the booking process, you will have the opportunity to book additional service time for shopping or sightseeing, for example. You can book through our customer service.
14. TRAVEL INSURANCE
We strongly recommend that you hire insurance suitable to your needs recommend trip. Please read the contract carefully and print documentation for taking with you when you travel. Adequate travel insurance will protect you against a number of risks that are beyond our control.
15. OUR RESPONSIBILITY In the case of breach of these conditions, we
will be liable only for those damages or losses that are a
consequence attributable to our breach or our negligence,
and at most for the total amount that we would have paid
previously. We are not liable for damages that are not
directly attributable to us or those caused by accident,
force majeure or that are caused by legal or administrative
requirements. We are not responsible for incidents that
take place during the provision of the service, specifically
illnesses, personal injuries or death, unless they are a
direct consequence of our negligence. If the transport
operator by mistake could not comply with the contracted
service, you will be contacted to call or contract with
another local company, proceeding to return the full amount
you had previously paid us, by bank transfer. (Please note
that the prices of local companies may differ from ours - in
no case will we pay for what was paid to these local
companies-) This means that, in accordance with these
conditions, we can accept liability if, for example, the
passenger dies or suffers personal injury or if the transfer
service is not provided as contracted or is poorly provided
as a result of our disability or of the inability of our
employees or the inability of our transport operators to
provide the transportation service you hired using
reasonable knowledge and professionalism. Keep in mind that
it is your responsibility to demonstrate this lack of
knowledge and professionalism if you want to file a claim
against the company. In addition, we will only be
responsible for what our employees and transport operators
do or do not do while acting in the framework of their
professional performance (for employees) or doing the jobs
we have requested (for transport operators). No section of
these Conditions limits or excludes: -The Our
responsibility to you in case of death or personal injury
resulting from our negligent actions. -Any other right
that you are entitled to as a consumer and user and that by
law can not be excluded or limited. We are completely
exempt from any liability in case the client directly
contracts a service with the transport operator. We can not
guarantee one hundred percent the accuracy of the contents
of this website. The possibility that the page is affected
by a computer virus can not be ruled out. In any case, we
will do our best to rectify any error that may be
communicated to us in the shortest possible time. If due to
one of these errors a reservation is made with a wrong price
or with a wrong promotion, we reserve the right to terminate
the contract without having to compensate the client
16. FORCE MAJEURE
We can not be held responsible if compliance with our obligations or transport operator is prevented or affected directly or indirectly by or resulting from an event of force majeure or any circumstances beyond our control, including, among others, extreme weather events, natural disasters, terrorism, accidents during the third transfer path, police checks, extraordinary traffic congestion or strikes.
Any contact related to possible changes in the data of the reservation must be made via email email@example.com.
In the case of unavoidable changes to the contract, we will inform you via an email sent to the address provided to us at the time of booking. The sending of this email will be considered as proof of receipt by the customer. The same is true for any other informative email that we send you. For this reason, it is of utmost importance to ensure that the email address provided is correct and check your inbox email to the start time of the shuttle.
In case of delayed arrival flight, the transport operator reprogram the shuttle and you will be picked up at the new arrival time. If, for any reason, you do not arrive at the collection point within 60 min from the landing time of flight, the transport operator or our service Customer will try to contact you through the mobile phone number that you have provided.
If this communication is not possible that you have not provided us with a valid number at the time of booking, for not having coverage, have enabled voicemail or not to answer the call, the service will not be provided, the transport operator He will be released from its obligation to provide the service and no amount will not be refunded.
18. TRANSPORT SERVICES
We offer a range of services agreed with transport operators. It is private transportation services.
We can not guarantee the exact route to your chosen destination. We put our best effort to ensure that collection times are scrupulously respected, but we can not guarantee them.
If you do not locate the driver of your private transfer or not is the representative of the operator shuttle upon arrival at the airport, it is your responsibility to contact us through the phone numbers listed on your proof of shipment. If not call us to these numbers and opt for an alternative transfer, the service will not be provided, the transport operator shall be released from its obligation to provide the service and no amount will not be refunded. For pick-ups that are not in airports, we must receive your call within ten minutes after their scheduled pick. An external service provider phone records and stores a list of all calls received in our customer numbers; This list will be used as evidence in case of dispute over whether made calls to our telephone contact or not. Unused transfers are not refundable and the costs of alternative transportation will be reimbursed only if it has been pre-authorized by a member of our team. If you are authorized to use alternative transportation, be sure to obtain and submit a receipt for our Quality Department to review. No transportation expenses related to claims not received valid attach reimbursed. You are responsible for checking the scheduled collection and ensure that the time resulting from arrival to departure terminal of the airport is at least 10 minutes before opening (not closing) the check-in desk and in no event less than two hours before the scheduled time of departure.
The transport operator will pick you up and leave as close as possible to the addresses provided. If access through a usual route is closed due to weather conditions, accidents, etc., the transport operator shall, in accordance with their explicit request, an alternative route to reach the agreed destination; in these cases you may generate additional costs for you. All hired transport services are covered by the liability policy transport operator or the company subcontracted by him.
19. BAGGAGE ALLOWANCE / CAPACITY
Vehicles used for private transfers have capacity for at least one piece of luggage per passenger seat, billable suitcase. It will inform all baggage to be transported at the time of booking. No need to declare the smaller pieces that can be placed in the footwell of the passenger, such as cameras, bags or small backpacks. The passenger will be responsible for any costs incurred if you need additional vehicles to transport luggage undeclared.
Acceptance of the contract and the general conditions will be considered a tacit agreement not to include in any case in the luggage or personal belongings objects that contravene the law of the country where the service (weapons, etc.) lends or they can be dangerous to others, or animals unless it has reached an agreement and are transported in a suitable container (accompanying guide dogs accepted as a general rule), or objects of size, weight, expiration or excessive fragility.
Transport luggage and other personal items is at your own risk and in no event be liable for any damages or losses. This risk of damage or loss should be covered by hiring insurance by the customer prior to departure.
20. YOUR RESPONSIBILITY
Formalizing this contract you implicitly states that: It is older and is in full possession of his mental faculties, and therefore is able to assume the legal responsibilities arising from this agreement. It is aware of the scope of services covered by this contract, information concerning the company and the content of these Conditions. It also states that the credit or debit cards you use are your property and that they have sufficient funds to cover the amount of the service. Understand that you must be notified as soon as possible of any changes in the data you have provided.
Services will be provided according to the information specified in the transfer receipt sent by email. It is your responsibility to provide complete and correct addresses for the pickup and destination at the time of booking. It is also part of their responsibilities print and review the accuracy of proof of transfer. If the data contained in the proof are incorrect, you should contact our Customer Service team immediately for rectification.
During the booking process, pay special attention to ensure that all required fields, marked with an asterisk (*) have been completed correctly. We are not responsible reservation it impossible to carry out and no refunds will be made for these reserves.
You alone are responsible for providing the necessary documents for border crossing. We assume no responsibility and refuse to incur additional costs caused by the failure to provide such documents or failure to comply with customs regulations. police, prosecutors and administrative provisions of the countries to which access is sought. Proof of transfer is not valid for an entry visa document.
If the company is forced to pay a deposit or a fine to the authorities of other countries as a result of the customer not comply with the laws, regulations or other requirements of the countries seeking to enter, leave or cross the customer will assume all responsibility to reimburse the company. We reserve the right to withhold any amount it has paid us until the customer found to have refunded the amount corresponding to the aforementioned fines, fees, etc.
We reserve the right to accept these conditions and you authorize us to debit your credit card or debit damage to the vehicle (including, for example, a thorough cleaning) or objects that have disappeared from the vehicle.
We reserve the right not to accept more reservations for a client that has caused a major incident or incidents repeatedly.
21. RIGHT OF ADMISSION / USER CONDUCT
In fact formalize this agreement, you tacitly granted to the company and the transport operator the right to refuse service to any passenger who, at the discretion of the driver is under the influence of alcohol or drugs and those whose behavior can be dangerous for the driver of the vehicle, for others or for themselves.
It is not allowed to bring alcoholic beverages for consumption during travel or consume food to interiorals vehicle operator. This prohibition also applies to narcotics. Smoking is not permitted inside the vehicle and in its immediate vicinity.
If the service you receive from the transport operator does not meet your expectations, you should immediately notify the customer service and, whenever possible, at the time the incident occurs with the data of the driver:
-Name And surname, vehicle registration.
Complaints received once concluded the shuttle and we were not notified during the period of shipment can not be accepted, since it has not been given the opportunity to help or intervene in any way. You will find our contact details detailed proof of transfer.
Written complaints should be sent by email to firstname.lastname@example.org and reach us no later than 8 days after your return date. If you want to communicate any matter relating to our online reservation process or our customer service, please direct your complaint to the following address: email@example.com
Our websites are available in several languages, and continue to devote efforts to add more in the future. Our customer service and assistance via email are available in Castilian and English at all times. Whenever possible, we try to help in the language in which you made the reservation. We pay special attention to the quality of the translation of our websites and these Terms, but in case of discrepancy the Spanish version which is considered valid.
24. INTELLECTUAL PROPERTY RIGHTS
Copyright, and other brand intellectual property rights related to the content published on our website are registered in the name of the company and are protected by national and international legislation governing intellectual property.
Use of the content of our website by a third party for any purpose other than the possible reservation of a shuttle is prohibited. This prohibition includes the modification, subsequent publication and reproduction or total or partial representation of said content without the prior expressed by the company.
any illegal use of our website for any purpose is prohibited.
25. APPLICABLE LAW AND JURISDICTION
These Conditions shall be governed by current Spanish legislation. The contract agreed between you and the company will be regulated according to the Spanish legislation.
26. DATA PROTECTION
The Internet user who accesses the website does www.taxi-valencia.es anonymously and is not registered by the company. The user remains anonymous throughout the process of finding information on the website and personal data are not recorded at any time.
Notwithstanding the above, the company uses user identifiers (cookies) on our website to gather information on the use of the page, such as the server to which the user's computer is connected, the type of browser (Firefox , Internet Explorer, etc.) or had knowledge of DIRECT TAXI VALENCIA the potential customer. We use this information solely to improve our marketing and personal data of internet users are not included among the captured information.
In response to a quote request a shuttle service by a potential customer, we can ask some of your personal, such as email address and phone number of contact, in order to be able to send communications data.
By the fact of closing a contract with us, you tacitly authorized DIRECT TAXI VALENCIA to use their personal data for the service requested
According to current legislation, you have access to their personal data contained in our files. If you believe that information about the person you have is incorrect, please send a communication to firstname.lastname@example.org. The company correct the errors immediately. It can also send us a written cancellation or exercise the right to opposition request.
Please note that other web pages that you can access through our conditions can have different privacy of our own. We are not responsible for the conditions or the content contained on any other website that is connected or associated with ours. Any change in the treatment policy of personal data and confidentiality will be immediately reflected in these conditions so that the client is properly informed and can react properly.
- DATE OF LAST REVISION: 17/11/2017