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What happens when I make a reservation?
When you have completed your booking details electronically will come to you and the conductor.Es therefore imperative to provide the correct information when booking, as the driver can not be responsible for errors in service due to incorrect information provided at the time of booking. It is up to you to check the details in the booking voucher before the trip, and inform us immediately if there is any error
¿What the price includes?
The price of a transfer includes a round trip for quiet route, door to door. A transfer round trip includes both the arrival and the departure for quiet route. Our services are all private with taxis and minibuses, these are paid per vehicle.
Child seats (where available), excess luggage, sports equipment, etc., may incur additional costs. See the following sections for more information.
I can not pay the reservation on the web with my card
The securizadas Cards, 3D Secure (eg. Verified by Visa or MasterCard Secure Code), are sure authenticates the cardholder payment system. It ensures that the customer who is using the card is really the holder as at the time of payment contacts the customer with the bank that issued the card so that it identifies by authentication mechanisms such as: additional PIN validation, sms with a unique code to the mobile phone card holder, or by applying physical coordinates
The online consumer must join the system through your bank, which provides a different card and PIN number that is not on it. In case of fraudulent use, it is the bank that issued the card buyer who assumes the cost of the operation and NOT the online seller. It will be the bank that the card securized responsible for customer claim and verify whether it was fraud or not.
Our payment system booking on the web, is only possible with securizadas cards. If an error occurs make payment, tell your bank that your card active mode for safe shopping online.
Reservations with Infants and Children
All babies (0-2 years) and children (3-11 years) should be included in the reserve to ensure that the vehicle and the right space is provided.
If you book a private transfer from the airport or for a long-distance trip, you should use a high chair or infant seat for those who are under 12, or measuring up to 135cm, for security reasons.
We can assure pre-reserved child seats or high chairs and this option is available as part of the booking process.
If you want high or bring your own child seat, we must be advised of this information before the trip. This is to ensure that the vehicle provided by the driver can accommodate the seat. If you take your own seat, it is your responsibility to place the seat in the vehicle, and not the responsibility of the supplier.
How do I find my transport?
The instructions to find your arrival transport are in the booking voucher electronically generated at the time of booking and can then print. Be sure to travel with the booking voucher, as this is critical for you are with the driver. We can not make responsible for any failed transfer as a result of not having the booking voucher with you.
If for some reason you can not find the driver, call the phone number listed on your booking voucher.
Note that you do not have to call to confirm your arrival at the airport. You should only call if it is aware of delays in the departure of your flight.
And the output
Make sure to book well in advance, as a rule billing and check-in at the airport of Valencia is 1 hour before for domestic flights and 2 hours before for international flights.
In the reserve, you must tell the exact time you want to be picked up, and it is their responsibility correctly calculate the times
The driver can not be responsible for failed collected, because the client does not travel with your booking voucher. This booking voucher contains relevant information to allow you to call and confirm your reservation.
Duración del viaje
Travel times indicated on our website and booking vouchers are estimates and apply for a trip on a normal day. These hours may vary by time of day, work on the streets, closures or detours on local streets, traffic volume, local festivals, etc.
How much baggage can I take?
The limit per person for all vehicle types, is a standard bag (approximately 70cm tall, 47cm wide and 21cm deep) and a small piece of hand luggage. Please note that your baggage will be transported in the vehicle with you, so you must be sized for this.
If you are traveling with excess luggage such as large suitcases, golf clubs, wheelchairs, skis, prams, etc., it is imperative that you let us know at the time of booking. Stop notifying may result in additional transportation is needed to accommodate the excess baggage, which will incur additional charges.
Note that on some occasions, a vehicle with full capacity of passengers with luggage for each passenger may need to be replaced by a larger vehicles. To avoid any complications in this regard on arrival, call and clarify your needs when booking.
Do I need to tip the driver?
The price paid does not include gratuities. This is entirely at their discretion.
Will you let me and picks up the driver in my accommodation?
We strive to perform a service door to door, there are times when this may not be possible, such as road closures. Where these restrictions apply, drivers will leave and pick the nearest accessible point. Keep in mind, however, that the driver will not be responsible for transporting luggage
What if my journey details change prior to departure?
If your travel details change prior to departure simply call us at +34 960077705 or send an email to email@example.com with new details and update your booking. You will be responsible for any increase in price if the new journey involves a greater distance or time, a different type of vehicle, location, number of passengers, etc.
What if I cancel my reservation?
You can cancel your reservation at any time by writing an email to firstname.lastname@example.org. You can apply cancellation charges. The cancellation policy can be found in the 'Terms and Conditions' section of our website.
What if my flight is delayed departure or canceled?
We monitor the flights, however if departure flight suffers very significant delays or canceled, call us at +34 960077705. If you travel on a connecting flight, and the first sector is delayed or canceled, causing a subsequent delay in arrival to their final destination where the transfer is reserved, then, in all cases, you will need to notify your new details. This is to ensure that we can reschedule your transport. In some destinations night charges may apply. If your new arrival time falls in the period when night charges apply, then you are responsible for paying them. Leave warn for canceled flights or reprogrammed may result in transportation is provided according to the original booking details. In this case, we will not be responsible and will not give any refund
Do you offer transfers for passengers who are confined to a wheelchair?
We do not have adapted vehicles in which a passenger must go sitting in the wheelchair
We recommend that you have a valid policy for the duration of travel insurance. The driver's insurance only covers incidents caused during transport.
Bad Policy / drunken behavior and abusive language
The driver reserves the right to refuse transportation to any person believed to be under the influence of alcohol or drugs. Moreover, any person whose behavior and / or language be abusive and could cause a threat or offense to the driver and other passengers, or damage to the vehicle. it will not refund for services not rendered due to the reasons mentioned. By causing any damage to vehicles, the responsible individual shall pay any charges incurred driver
What is your smoking policy?
Suppliers have a no smoking policy in all vehicles.
What is your complaint policy?
Our 'Terms and Conditions', which are available on our website, describes our complaints procedure.
Complaints arising from unfollow our Terms and Conditions, such as not traveling with your booking voucher, help confirm the transfer by phone or provide incorrect information, they will not be considered.
In case you can not find the driver, we ask you to call the phone +34 960 077 705 that is in your booking confirmation. Failure to do so can result in any eventual claim is invalid
What if I damage or lose my luggage?
The contract for this service is between you and the driver. As such, we can not accept responsibility for damage, loss or theft of any luggage or personal items in transit. Any claim compensation for loss, damage or theft of items resulting from the use of service must be service driver, and subject to the laws and jurisdiction of Spain.
Do you offer transfers for passengers with folding chairs wheels?
Yes offer. However, it is important to send an email to email@example.com warning of the dimensions of the wheelchair, and let us know whether you can get into the vehicle unassisted
Can I book a transfer with multiple stops?
Yes. If the stops are all resorts or hotels, let us know what they are and notify the driver of the required additional stops. If they are private addresses, we need the full address. Note that you must let us know if these details are the same for collections return trip. Additional charges may apply
Can I have the same driver both on my way outbound and inbound?
We can not guarantee this, but we'll be happy to contact the driver to see if this is possible.
Can I bring animals in a transfer?
Generally, we do not allow animals in our transfers. If you would like to travel with a pet, call us at +34960077705 and we will check with the driver
Do they make transfers from hotel to hotel?
Yes. Please contact us to inform us between what hotels you want to move.
Can you get yourself a shuttle service to a destination that is not on the website?
Yes! Can not find the destination on the web, send an email to offer a budget.