Privacy Policy

General considerations

Your privacy is important to us.
This privacy statement explains what personal data we collect from our users and how we use it.
We encourage you to carefully read these terms before providing your personal data on this website.
Those over the age of thirteen may access www.taxi-valencia.es as users without the prior consent of their parents or guardians.
In the case of minors under thirteen, the consent of the parents or guardians is required for the processing of their personal data.
In no case will data concerning the professional, economic or privacy situation of other family members be collected from the minor, without their consent.
If you are under the age of thirteen and have accessed this website without notifying your parents, you should not send personal data.
On this website the personal data of users is respected and cared for. As a user you should know that your rights are guaranteed.
We have strived to create a safe and reliable space and that is why we want to share our principles regarding your privacy:
• We never request personal information unless it is really necessary to provide you with the services you require.
• We never share personal information of our users with anyone, except to comply with the law or in case we have your express authorization.
• We will never use your personal data for a purpose other than that expressed in this privacy policy.
It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically.
It will be applicable in the event that users decide to fill out a contact or reservation form, from any of those on our website, where personal data is collected.
Direct Taxi Valencia has adapted this website to the requirements of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the LOPD development regulations.
It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons (RGPD), as well as Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Responsible for the treatment of your personal data

Responsible Identity: Francisco Trapero Alcaide
Commercial name: Direct Taxi Valencia
CIF: 20161640R
Address: C / Colon 22 46470 Albal (Valencia).
Email: taxivalenciaes@gmail.com
Activity: Taxi Service.

Storage of personal data

Direct Taxi Valencia only stores your personal data when you complete a reservation.
For the purposes of the provisions of the aforementioned General Data Protection Regulation, the personal data that you send us through the web forms will receive the data processing of "Reservations".
For the treatment of data of our users we implement all the technical and organizational security measures established in the current legislation.
Principles that we will apply to your personal information:
In the treatment of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:
• Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or several specific purposes that we will inform you of in advance with absolute transparency.
• Principle of data minimization: We will only require strictly necessary data in relation to the purposes for which we require it. The minimum possible.
• Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period.
• Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed.
You should know that we take all the necessary precautions to avoid unauthorized access or improper use of our users' data by third parties.

How have we obtained your data?

The personal data that we process at Direct Taxi Valencia comes from:
• Contact form.
• Reservation Form.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether or not we are processing personal data that concerns them at Direct Taxi Valencia.
Interested persons have the right to:
• Request access to personal data concerning the interested party
• Request its rectification or deletion
• Request limitation of your treatment
• Oppose treatment
• Request the portability of the data. Those interested may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data.
Direct Taxi Valencia will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
They may also request the portability of their data.
Interested parties will also have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them violates the Regulation.

For what purpose do we process your personal data?

When a user connects to this website, for example, send an email to the owner or make a taxi service contract, he is providing personal information for which Direct Taxi Valencia is responsible.
This information may include personal data such as your IP address, name, surname, email address, collection or destination address, and telephone number.
By providing this information, the user consents to their information being collected, used, managed and stored by Direct Taxi Valencia, only as described in the legal notice and this privacy policy.
For the purposes of the provisions of article 11 of the LPD, and taking into account the nature of the services to which Direct Taxi Valencia, gives access through its website, both nationally and internationally, the User gives his consent to that your data is communicated to any of the providers of the Direct Taxi Valencia group, for the ONLY purpose of providing and offering your transfer services and processing them (management of reservations and collection of the services purchased).
In the event that you proceed to contract services offered on the Direct Taxi Valencia website, you must necessarily communicate the User's personal data to the providers of such services (local transport operators and taxi service agencies), who They will be obliged to use the User's personal data only and exclusively to fulfill the object of the contract.

Data capture

At Direct Taxi Valencia there are different systems for capturing personal information and we process the information provided by interested persons with the following purpose for each capture system (forms):
Contact form: We request the following personal information: Name, surname, telephone and email. To respond to the requirements of users of www.taxi-valencia.es For example, we can use this data to respond to your request and respond to any doubts, complaints, comments or concerns you may have regarding the information included in the web, the services provided through the web, the treatment of your personal data, questions regarding the legal texts included on the web, as well as any other queries you may have that are not subject to the contracting conditions.
Purchase form: The user has different purchase forms subject to the contracting conditions specified in our particular contracting conditions for each product or service where contact and payment details will be required.
We request the following personal information: Name, surname, email, telephone and collection or destination address.

Data Processing Tools

To guarantee compliance with the conditions of use and applicable law, we may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
• To support and improve the services offered by this website.
• Other non-identifying data is also collected that is obtained through some cookies that are downloaded to the user's computer when browsing this website that we detail in the cookie policy.
• To manage social networks. Direct Taxi Valencia may have a presence on social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of Direct Taxi Valencia, will be governed by this section, as well as by those conditions of use, privacy policies and regulations of access belonging to the appropriate social network in each case and previously accepted by the user of www.taxi-valencia.es.
• Direct Taxi Valencia will process your data for the purposes of correctly managing your presence on the social network, reporting activities, products or services of www.taxi-valencia.es, as well as for any other purpose that the regulations of social networks allow . In no case will we use the profiles of followers on social networks to send advertising individually.
Direct Taxi Valencia does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in these cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration.
It will always be carried out with the strictest security standards.

What is the legal basis for the treatment of your data?

The legal basis for the treatment of the data of clients who acquire services or products through this website is the acquisition of own taxi services according to our contracting conditions.

How long will we keep your data?

The personal data provided will be kept:
• As long as the commercial relationship is maintained.
• Two years, as long as its deletion is not requested by the interested party.

To which recipients will your data be communicated?

Many tools that we use to manage your data are contracted by third parties.
To provide services strictly necessary for the development of the activity, Direct Taxi Valencia shares data with the following providers under their corresponding privacy conditions.
All the utilities offered by third parties are strictly necessary for the development of our services and have been selected in compliance with the rights that we preserve on this website.
The following companies will have access to the personal information necessary to carry out their functions as data processors, but may not use it for other purposes.
In addition, they must treat personal information in accordance with this Privacy Policy and the applicable legislation on data protection.
Hosting: Tesys Internet S.L.U. with address at Circunde nº 16, Polígono Industrial La Portalada, Logroño (La Rioja) C.P. 26006. More information at www.piensasolutions.com. Tesys Internet processes the data in order to carry out its web hosting and maintenance services to Direct Taxi Valencia.
Google AdWords cookies ("PREF", "id", "_drt_", "FLC", "NID", "exchange_uid", "__gads"). The site uses the Google AdWords service, which is provided by Google, Inc., the entity whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google AdWords uses different types of cookies for the operation of websites and the advertising activity of advertisers on the search engine. Cookies allow you to personalize your ads and improve the relevance of users' search results. Google AdWords cookies can be Advertising or Session Status. Navigation
By browsing www.taxi-valencia.es, unidentifiable data may be collected, which may include, IP addresses, geographical location (approximately), a record of how our services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services.
This website uses the following third-party analysis services:
• Statcounter.com
• getbtn.com
We use this information to analyze trends, administer the site, track user movements around the site, and to collect demographic information about our user base as a whole.

Secret and data security

Direct Taxi Valencia, is committed to the use and treatment of the personal data included in the users, respecting their confidentiality and using them in accordance with its purpose, as well as complying with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access (such as the Https protocols we use), in accordance with the provisions of current data protection regulations.
Direct Taxi Valencia cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

Accuracy and veracity of the data

As a user, you are solely responsible for the veracity and correctness of the data you send to www.taxi-valencia.es, exonerating Direct Taxi Valencia from any responsibility in this regard.
Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.
The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Direct Taxi Valencia, in the manner and for the purposes indicated in this privacy policy.
Changes in privacy policy
Direct Taxi Valencia reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices.
In these cases, the Provider will announce on this page the changes introduced with reasonable notice before their implementation.
Commercial emails
According to the LSSICE, www.taxi-valencia.es does not carry out SPAM practices, so it does not send commercial emails electronically.
In accordance with the provisions of Law 34/2002 on Information Society and Electronic Commerce Services, Direct Taxi Valencia undertakes not to send commercial communications without properly identifying them.

Last revision: April 2020