Terms & Conditions


These website terms and conditions of use ("Terms") govern the use of this website ("the Site"). Please read them carefully. By using, viewing, transmitting, caching, storing or using the Site, the services or features offered on the Site and / or the Site and / or the content of the Site in any way, you have accepted each and every one of the terms and conditions are set out below.
These terms DO NOT apply to our online portals intended for use by our suppliers or our customers, whose links can be found on our Site and which are subject to separate terms of use.
If you do not accept these Terms, you must immediately stop using this website.

About Us

-DIRECT TAXI VALENCIA, is a company that operates within the framework of current Spanish legislation and that is registered with the NIF R20161640.
-Customer, means the person who pays the reservation.
-Passengers, means all passengers named or not named in the reservation.
-Titular Of the reservation, means the first passenger named in the reservation.
-You refer to the client, including all passengers (or any of them, as the case may be) that appear in the reservation.
-Transport operator, means the professional transport service provider that will carry out the transfer.
-Book, means the reservation of transport services made with us.
-Transport service means any service provided by us for the transportation of passengers by road, including any other service provided by us in connection with or derived from that transfer.
-Proof of reservation, means the confirmation of the reservation in writing or in electronic format, which we will send to you by email.
-Contract, Refers to the reservation, these Conditions and any other conditions applicable to the reservation.
-Conditions, Refers to these General Conditions.
-Web site, "websites" refers to www.taxi-valencia.es
2. WHO WE ARE We provide intermediary management services as well as private passenger transport by road.
We operate under the DIRECT TAXI VALENCIA brand, which is our exclusive property. For commercial purposes we have this phone (+ 34) 961179554, and we operate through the website www.taxi-valencia.es and the email taxivalenciaes@gmail.com. For the provision of our services we work with transport operators who offer professional transport services for the transfer of passengers, or who act as an agency with legal capacity to offer transport services and who are in possession of all the licenses and permits necessary for the carrying out this activity according to the legislation applicable to each of them.
The transport service will not be considered in any case as a tourist package in the terms established by Council Directive 90/314 / EEC, of ​​June 13, 1990, or in the terms of Royal Legislative Decree 1/2007, of 16 of November, which approves the revised text of the General Law for the Protection of Consumers and Users, as well as other complementary laws, and therefore the company does not operate under any circumstances as a travel agency.
Before confirming a service request offered on our website, make sure you have read and understood these Conditions, as any subsequent contract will govern. By making a reservation, you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have questions about any of the contractual conditions, please contact our customer service before continuing with the reservation process. If you do not wish to be subject to the obligations derived from these Conditions, unfortunately you cannot make a reservation with us.


All our transports have total passenger insurance, as requested by law.
However, we are not responsible for any damage or loss that is not directly related to our services.
We strongly recommend that you take out travel insurance that suits your needs.
Please read the contract carefully and print the documentation so that you can take it with you when you travel. Adequate travel insurance will protect you against a number of risks that are beyond our control.

Online Booking Procedure

The person making the reservation must be at least 18 years old and is responsible for following all the steps of the online reservation system, ensuring that all the information provided is correct and complete and making the payment in full when appropriate.
Once the contract with DIRECT TAXI VALENCIA has been formalized, the company will carry out all the necessary procedures to organize the requested services.
The contract will be binding on the parties only once you have received your Booking voucher by email.
In case the transport operator cannot provide the requested services, the client will be informed and the total amount will be reimbursed using the same system used for payment, leaving the company free of any other obligation towards the client.
The client must confirm receipt of all our notifications. In the case of not receiving confirmation of receipt of the email, the records stored on our email server will be considered sufficient proof of receipt.
Our confirmation of collection and payment message made by the client will not be considered as proof of existence of a binding contract.
You must print or arrange in electronic format and have proof of reservation ready to present them to the transport operator so that the driver can examine them. If the reservation holder does not present the receipt, the transport operator may not provide the service.
We recommend that you print and take with you all communications with the company in addition to proof of transfer. It is expressly forbidden for minors to request services from the company, and their parents, guardians or legal guardians must contact us immediately in the event that a minor has reserved a service with us to proceed with its cancellation.
Minors must always travel in the company of an adult passenger or with the appropriate authorization of the parents or guardian.


We accept two forms of payment:
Direct to the driver in cash or by credit or debit card.
On the website with the most widespread means of payment, such as credit cards (Visa, MasterCard / Dinero International, American Express), debit cards (Visa / Delta, Visa / Electron) ,. The charge will be made in Euros.

Modification of Reservations

The information contained in the transfer receipt includes the reserved destination, the collection point and the address of the accommodation.
Any change that affects these or other data must be communicated by email to the address taxivalencia@gmail.com, and will only be considered effective once verified with the transport operator and confirmed to the customer by email.
The client assumes any increase in the cost of the service due to a change in the reservation.
Once the contract has been formalized, the client must notify our Customer Service of any error detected at least 24 hours in advance regarding the corresponding transport service.
Notifications received less than 24 hours in advance regarding the transport service will entitle the company to cancel the contract without penalty.

Cancellations by the client

Any cancellation of the contract must be made in writing by email to our Customer Service department.
Both separate transfer services and a complete reservation that includes more than one service can be canceled.
If you receive your cancellation request more than 24 hours before the pickup time for the transport service you wish to cancel, the total amount paid will be refunded less 1,8%+1€ in concept of management and bank expenses.
No amount will be refunded in the event that cancellation occurs LESS than 24 hours in advance at the scheduled time for the transport service you wish to cancel.
In this case we will send you an email with the confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.

Last minute bookings

Our online free sale period is carried out:
3 hours prior to the start of the transfer service.
For reservations made after 22:00, it only allows reservations not earlier than 09:00 the next day.
On certain days and times of the year, due to saturation of the service, our website is blocked for reservations, in which case you can try to make the reservation by other means available on the contact buttons of our website, telephone, whatsapp, online chat, form e-mail, etc.
Please note that our cancellation policy will apply regardless of the date and time the reservation was made.

Changes and cancellations by us

If the transport operator is forced to make any significant change in the conditions of the service, or to cancel the service, we will inform you as soon as possible.
If the transport operator by mistake could not fulfill the contracted service, you will be notified to call or contract with another local company, proceeding to return only the full amount that you had previously paid us, by bank transfer. (Please note that the prices of local companies may differ from ours -in no case will we pay for what is paid to these local companies-)
We will do everything possible to respect your preferences regarding the chosen vehicle; however, in some cases it may be necessary to assign an alternative vehicle for reasons of availability or security.
In extraordinary cases we may find ourselves in the need to cancel your reservation. You will be reimbursed the full amount of the reservation that you have previously paid us, and this reimbursement will cover all obligations to the customer arising from the cancellation.
In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we have to cancel.

Transport of children

All our transport operators comply with current legislation.
If you reserve a private transfer, we recommend, for security reasons, that you use a lift or a baby seat for passengers under 12 years old or with a height of less than 135 cm.
During the reservation process you will have the opportunity to reserve baby seats or booster seats in most destinations.
It is the responsibility of the reservation holder to check that the restraint system is compatible with the vehicle and that it is installed correctly.
The driver will not be responsible for any incident derived from misuse or improper installation of the restraint system.
If you want to travel with your own baby seat or booster seat and have reserved a private transfer, you must inform us of this circumstance before starting the trip.
We must ensure that the vehicle used by the operator is compatible with the seat or the elevator. CHILDREN'S RATES
All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be included in the total number of passengers at the time of booking.


Transfer services for people with reduced mobility must be requested through our customer service.
We will do our best to meet your request, although we are not specialists in transporting passengers with reduced mobility.
Passengers with reduced mobility must be able to access the vehicle autonomously or with the assistance of one of their companions.
We can only accept folding wheelchairs. We regret that we cannot guarantee the type of vehicle that will be used in your transfer.

Additional stops

Please note that our prices are door to door, so there may be additional charges.
During the booking process, you will have the possibility to book an additional stop in case you have to collect or return keys or if your group is spread over more than one accommodation.
The address of the additional stop must be located in the same destination as the main stop.
The maximum duration of this additional stop will be 5 minutes.

Reserve additional time

During the booking process, you will have the possibility to reserve additional service time for shopping or sightseeing, for example.
You can book through the website, or by contacting our customer service.

Our Responsibility

In the event of non-compliance with these conditions, we will be liable only for those damages that are a consequence attributable to our non-compliance or our negligence, and at most for the total amount previously paid to us.
We are not responsible for damages that are not directly attributable to us or for those caused by accident, force majeure or that are caused by legal or administrative requirements.
We are not responsible for incidents that take place during the provision of the service, specifically illness, personal injury or death, unless they are a direct consequence of our negligence.
If the transport operator by mistake could not fulfill the contracted service, you will be contacted to call or contract with another local company, proceeding to return the full amount that you had previously paid us, by bank transfer. (Please note that the prices of local companies may differ from ours -in no case will we pay for what is paid to these local companies-)
This means that, in accordance with these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is provided poorly as a result of our incapacity or the inability of our employees or the inability of our transport operators to provide the transport service that you hired using reasonable knowledge and professionalism.
Please note that it is your responsibility to demonstrate this lack of knowledge and professionalism if you wish to file a claim against the company.
Furthermore, we will only be responsible for what our employees and transport operators do or fail to do while acting within the framework of their professional performance (for employees) or performing the jobs we have requested of them (for transport operators).
Nothing in these Conditions limits or excludes:
-Our responsibility towards you in case of death or personal injury derived from our negligent action.
-Any other right that you are the holder of as a consumer and user and that by law cannot be excluded or limited.
We are completely exempt from any responsibility in the event that the client contracts a service directly with the transport operator.
We cannot guarantee one hundred percent the accuracy of the contents of this website.
The event that the page is affected by a computer virus cannot be ruled out.
In any case, we will do our best to rectify any error that is communicated to us in the shortest possible time.
If due to one of these errors a reservation is made at the wrong price or with the wrong promotion, we reserve the right to terminate the contract without the need to compensate the client.

Force Majeure

We cannot be held responsible in the event that the fulfillment of our obligations or of the transport operator is prevented or affected directly or indirectly by or as a result of an event of force majeure or any circumstance beyond our control, including, among others, extreme meteorological phenomena, natural disasters, epidemics, terrorism, third party accidents during the journey of the transfer, police controls, extraordinary traffic congestion or strikes.

Pets and animals

For safety and hygiene reasons, we cannot transport pets if they do not travel correctly placed in their transport, they could never be transported next to the passengers or in the seats of the vehicle, if your pet and transport is bulky, contact previously to check availability.

Pick-ups and arrivals at destination

We offer a range of services agreed with the transport operators.
These are private transport services.
We cannot guarantee the exact itinerary to the chosen destination.
We do our best to ensure that pickup times are scrupulously respected, but we cannot guarantee them.
If you do not locate the driver of your private transfer upon arrival at the airport, it is your responsibility to contact us through the telephone numbers that appear on the copy of your reservation.
If you do not call us at these numbers and opt for an alternative transfer, the service will not be provided, the transport operator will be released from its obligation to provide the service and no amount will be refunded.
If, for any reason, you do not show up at the collection point within 60 minutes from the flight landing time, the transport operator or our Customer Service will try to contact you through the mobile phone number you have provided.
If this communication is not possible because you have not provided us with a valid number at the time of booking, for not having coverage, for having voicemail activated or for not answering the call, the service will not be provided, the transport operator You will be released from your obligation to provide the service and no amount will be refunded.
For non-airport pickups, we must receive your call within ten minutes of your scheduled pickup time.
An external telephone service provider records and stores a list of all calls received at our customer service numbers; This list will be used as evidence in case of discrepancy on whether calls were made to our contact phones or not.
Unused transfers are not refundable and cancellation costs for the use of alternative transport will only be refunded if it has been pre-authorized by a member of our team.
If you are authorized to use alternative transportation, be sure to obtain and send a receipt so that our Quality Department can review it.
Transportation costs will not be reimbursed for claims that do not include valid receipts.
We do not calculate the collection times, you are responsible for indicating the collection time you want, for this you must ensure that you have taken into account the closing billing hours, journey time, as well as traffic and an additional margin for any incidence that could arise during the transfer
The transport operator will pick you up and drop you off as close as possible to the addresses provided.
If access through a normal itinerary is closed due to meteorological causes, traffic accidents, etc., the transport operator will take, according to its express request, an alternative itinerary to reach the agreed destination; in these cases additional costs may be generated for you.
All contracted transport services are covered by the civil liability policy of the transport operator or the company subcontracted by it.
If upon arrival at the destination, for any reason the vehicle cannot access, the driver will leave you as close as possible.

Baggage, losses and Permitted capacity

Vehicles used for private transfers have a capacity of at least one piece of luggage per passenger seat, a checked bag.
You must inform us of all the luggage to be transported at the time of booking.
It is not necessary to declare the smallest parts that can be placed on the passenger footrest, such as cameras, bags or small backpacks.
The passenger will be responsible for any cost incurred in the event of needing additional vehicles to transport undeclared luggage.
Your acceptance of the contract and the general conditions will be considered a tacit agreement not to include in any case in luggage or personal objects objects that contravene the legislation of the country in which the service is provided (weapons, etc.) or that may be dangerous to third parties, or objects of excessive size, weight, expiration or fragility.
The transportation of luggage and other personal items is at your own risk and in no case will we be responsible for possible damage or loss.
This risk of damage or loss should be covered by taking out insurance from the client before the start of the trip.
LOSS OF LUGGAGE AT THE AIRPORT: Keep in mind that the driver will wait a maximum of 1 hour at the airport since your flight lands, if you have lost your luggage and want to stay at the airport to claim it for more than that time, the driver will leave and charge the service or wait and charge the additional time at that time, at the rate of € 5 / 15min.

Your responsibility

By formalizing this contract you implicitly declare that: You are of legal age and you are in full use of your mental faculties, and therefore you are able to assume the legal responsibilities that derive from this agreement.
You are aware of the scope of the services that are the subject of this contract, the information regarding the company and the content of these Conditions.
Likewise, it declares that the credit or debit cards it uses are owned and that they have sufficient funds to cover the amount of the service.
You understand that you must be notified as soon as possible of any modification of the data you have provided us.
The services will be provided according to the information specified in the copy of the reservation sent by email.
It is your responsibility to provide complete and correct addresses for the collection and destination points at the time of booking.
Likewise, it is part of your responsibilities to print and check the accuracy of the reservation receipt.
If the data contained in the receipt is incorrect, you must contact our Customer Service team immediately for rectification.
During the reservation process, pay special attention to ensure that all the required fields, marked with an asterisk (*), have been completed correctly.
We are not responsible for reservations that are impossible to carry out and no refunds will be made for these reservations.
Only you are responsible for providing the necessary documentation for the border crossing.
We do not assume any responsibility and we refuse to incur additional costs caused by the failure to provide the aforementioned documents or by non-compliance with customs regulations. police, prosecutors or administrative authorities of the countries to which you intend to access.
The proof of transfer is not a valid document to obtain an entry visa.
In the event that the company is obliged to pay a deposit or a fine to the authorities of other countries as a result of the client's failure to comply with the laws, regulations or other requirements of the countries to which he intends to enter, exit or cross, the Customer will take full responsibility for reimbursing the company.
We reserve the right to withhold any amount paid to us until the customer shows that he has reimbursed the amount corresponding to the aforementioned fines, charges, etc.
We reserve the right and you accepting these conditions authorize us to charge your credit or debit card for damages caused to the vehicle (including, for example, a thorough cleaning) or for objects that have disappeared from the vehicle.
We reserve the right to no longer accept bookings from a customer who has repeatedly caused a major incident or incidents.

Right of admission/User Conduct

By formalizing this contract, you tacitly grant the company and the transport operator the right to deny service to any passenger who, in the driver's opinion, is under the influence of alcohol or narcotic drugs and those whose conduct may be considered dangerous for the driver of the vehicle, for third parties or for themselves.
It is not allowed to bring alcoholic beverages for consumption during the trip or to consume food inside the operator's vehicle.
This prohibition also applies to narcotics. Smoking is prohibited inside the vehicle and in its immediate proximity.


If the service you receive from the transport operator does not meet your expectations, you should immediately notify customer service and, whenever possible, at the time of the incident:
-Number of the reservation.
Complaints received after the transportation service has ended and were not notified to us during the course of the transfer may not be accepted as we have not been given the opportunity to assist or intervene in any way.
You will find our detailed contact details on the transfer receipt.
Written complaints must be sent by email to taxivalenciaes@gmail.com and reach our hands no later than 7 days after your return date.
If you want to communicate any question related to our online booking process or our customer service, please send your complaint to the address: taxivalenciaes@gmail.com.


Our web pages are available in multiple languages, and we continue to dedicate efforts to add more in the future.
Our customer service and email assistance are available in Spanish and English at all times.
Whenever possible we try to help you in the language in which you made the reservation.
We pay special attention to the quality of the translation of our websites and these Conditions, but in case of discrepancy, the Spanish version is the one considered valid.

Intellectual Property Law

Copyright, trademark and other intellectual property rights related to the content published on our website are registered in the name of the company and are protected by national and international legislation that regulates intellectual property.
The use of the content of our website by a third party for any purpose other than the possible reservation of a transport service is prohibited.
This prohibition includes the modification, subsequent publication as well as the total or partial reproduction or representation of the mentioned content without the prior and express consent of the company.
Any illegal use of our website for any purpose is strictly prohibited.

Law and Jurisdiction

These Conditions will be governed by current Spanish legislation. The contract agreed between you and the company will be regulated in accordance with Spanish law.

Data protection

The Internet user who accesses the website www.taxi-valencia.es does so anonymously and is not registered by the company.
The user maintains his anonymity throughout the information search process on the website and his personal data are not recorded at any time.
Without prejudice to the previous points, the company uses user identifiers (cookies) on our website to collect information on the use of the page, such as the server to which the user's computer is connected, the type of search engine (Firefox , Internet Explorer, etc.) or as the potential client learned about DIRECT TAXI VALENCIA.
We use this information exclusively to improve our marketing actions and the personal data of the internet user are not included among the information captured.
In response to a request for a quote for a transfer service by a potential client, we may request some of your personal information, such as email address and contact telephone number, in order to be able to send communications.
By closing a contract with us, you tacitly authorize DIRECT TAXI VALENCIA to use your personal data for the provision of the requested service, as well as its communication to the operators, exclusively for the proper completion of the transfer.
In accordance with current legislation, you have access to your personal data contained in our files.
If you consider that the information about you that we have is incorrect, send us a communication to taxivalenciaes@gmail.com.
The company will correct the errors immediately. Likewise, you can send us a written request for cancellation or for exercising the right to object.
Please note that other web pages that you can access through ours may have different confidentiality conditions than ours.
We are not responsible for the conditions or the contents included in any other web page that is connected or associated with ours.
Any change in the policy of treatment of personal data and confidentiality will be immediately reflected in these Conditions so that the client is correctly informed and can react appropriately.

Changes in Terms

Due to its policy of updating and improving the site, Star Valencia Transfers Alliance may wish to change these Terms (including those related to your use of the Content).
If the need arises, we can suspend access to our Site or close it indefinitely.
Any of the materials on our Site may be out of date at any given time, and we have no obligation to update such material.
When these terms are changed, Star Valencia Transfers Alliance will notify you indicating on this page when they were last modified.
If you use the Site after Star Valencia Transfers Alliance has published and notified you of the changes, you agree to be subject to such changes.
If you do not agree to be subject to those changes, you must immediately stop using the Site.

Last revision: April 2020

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