When you arrive at the airport, please head to the arrivals hall or the meeting point indicated on your booking voucher.
Most journeys run smoothly, but our support team is available if you need assistance.

All transfers from Castellon Airport are prepaid services; direct payment to the driver is not accepted.
If your flight is diverted to another airport before landing for any reason, the transfer will be considered cancelled
as our driver will have already traveled to the airport, and no refund will be issued
(we can provide you with an invoice to claim compensation from your airline for any resulting damages).
Most journeys run smoothly, but our support team is available if you need assistance.

With our welcome service, if you tell us your flight number when booking an airport taxi, we can track the flight
and adjust the pick-up time automatically.when the plane lands, the driver will wait for you for 60 minutes.
This will give you plenty of time to get through security, collect your luggage, and get to the arrivals hall to meet your driver.

The booking engine only allows reservations at least 4 hours in advance
From 22:00h. it does not allow reservations for before 09:00h the next day

Our prices include all taxes, tips and tolls. If you book a taxi from the airport, our standard prices
include the welcome service.This means that we will track your flight and wait for you for 60 minutes
from when you land.If you book a taxi to the airport, or from any pick-up point that is not an airport,
the driver will wait for you for 15 minutes from the agreed pick-up time.
Some special requests or changes in the travel itinerary may have an additional cost.
You can make the payment directly to the driver (For nighttime reservations or reservations originating
outside the Valencia area, prepayment by card is mandatory)
In some cases, only the online option is available.
Everything is confirmed and agreed in advance so there are no surprises and you don't have to worry when you arrive.
We currently accept Visa, American Express, Mastercard and all major debit cards.

Yes, you can book a round trip in the booking engine.
Please note that for long-distance transfers, our offer is usually larger than for one-way transfers..

Yes. You can cancel your reservation for free up to 24 hours before the agreed pick-up time.
(Only a minimum commission is deducted for bank charges if it was already paid).
Check the reservation confirmation to have all the information on how to cancel it.

Keep in mind that the driver will wait for you at the airport for a maximum of 1 hour after your flight lands
If your luggage has been lost and you want to stay at the airport to claim it, the driver will leave and charge the service,
or wait for you and charge you additional time at that time, at a rate of 5€/15min.

The limit per person, for all vehicle types, is one standard suitcase (approximately 70cm high, 47cm wide and 21cm deep),
as well as one small piece of hand luggage. Please note that your carry-on baggage will be transported in the vehicle with you,
so it must be a suitable size for it. For reasons of safety and hygiene, we cannot transport pets if they do not travel
correctly placed in their carrier,they can never be transported together with the passengers or in the seats of the vehicle,
if your pet and carrier is bulky, contact in advance to check availability